FAQs and Problems with the Installation

What CSP Server Does the App Access?

The CSP Server is specified in the file Web.config (IIS)/web.xml (JSP). You can, however, also specify a CSP Server in the settings for the app. If the settings

• contain a specification for a CSP Server, this specification is used.
• do not contain a specification for a CSP Server, the CSP Server specified in the file Web.config (IIS)/web.xml (JSP) is used.

Problems Connecting to the Host

In Windows domain mode, the iOS device, which is based on UNIX, cannot automatically authenticate itself (integrated login) in the intranet.

The following settings should be made to allow the mobile device to access the server:

• Windows firewall exceptions

  Choose Control Panel > System and /security > Windows Firewall > "Allow a program or feature through Windows Firewall" to add the following exceptions:

  • World Wide Web Services (HTTP)
  • Secure World Wide Web Services (HTTPS)

• Opening ports at the router

  If encrypted communication with the Web server via HTTPS has been set up, you must ensure that your network infrastructure allows connections via the configured port (default: 443).

Only Empty Reports Are Displayed

When only reports with no content are loaded on the mobile device, this may be due to "Trusted Connections" on your database connection. In this case you need to enable Windows Authentication and enter a valid Windows username in form domain\user. For standard users, you can store the domain user account in Cockpit (OLE DB for OLAP): Open the Connect dialog box in the Database Manager in CSP Cockpit. Disable the Trusted Connection option and store the required domain user account.